Frequently Asked Questions

Booking is simple! Visit our Tests & Packages page, select the test you need, and click "Book Now". You'll be taken to the booking form where you can:

• Choose home collection or walk-in
• Pick your preferred date and time slot
• Enter your personal details
• Pay securely via Razorpay

Yes, you can cancel or reschedule your booking 7 hours before the scheduled collection time. Please call us at +91 89557 70597 or WhatsApp us with your booking reference number. Cancellations made on time are eligible for a full refund within 5–7 working days.

Yes! As soon as your booking is confirmed, you'll see:

• A booking reference number on screen
• An download invoice button
• An email confirmation (if you provided your email) via razorpay

Our team will also call you within 30 minutes to confirm the visit details.

Absolutely! You can select multiple tests or a health package in a single booking. We recommend our health packages as they offer better value - for example, the Full Body Checkup includes 45+ tests at a highly discounted price compared to booking tests individually.

Yes, you can book tests for any family member. Just enter the patient's name, age, and gender correctly in the booking form. The report will be generated in the patient's name. Make sure to mention any special requirements like wheelchair access or assistance for elderly patients.

No, a prescription is not required for most routine tests like CBC, Blood Sugar, Thyroid, or health packages. However, for certain specialized tests, a doctor's referral may be recommended. If you're unsure, our team can guide you on which tests are appropriate for your needs.

Home sample collection is available 7 days a week from 7:00 AM to 8:00 PM. You can choose your preferred time slot when booking. For fasting tests, we recommend booking the earliest available slot (7 AM or 8 AM) so you can eat breakfast after sample collection.

Home sample collection is free of charge above 1299/- for bookings within our service areas in Jaipur.

Yes, all our phlebotomists are certified, trained professionals. They carry:

• Lab ID cards for verification
• Sterile, single-use disposable needles
• Proper PPE and biohazard collection kits
• Insulated sample transport boxes

Your safety is our priority. All samples are transported to the lab within 2 hours of collection.

Here's how to prepare:

• Fast for 8–10 hours if your test requires it (e.g. Blood Sugar, Lipid Profile)
• Drink plenty of water - it helps with blood draw
• Wear loose-fitting clothing with easy arm access
• Keep your booking reference number ready
• Ensure someone is home during the collection window

Our phlebotomist will call you 30 minutes before arrival.

If your area is not currently covered, you can visit our lab directly at Shop No. 4, Doodh Mandi, J D A Market, Subhash Chowk, Jaipur. We are open Monday to Saturday 8 AM – 9 PM and Sunday 8 AM – 2 PM. You can also call us at +91 89557 70597 - we're expanding coverage regularly and may be able to accommodate you.

Most routine tests are reported within 12–24 hours of sample collection. Some tests have different turnaround times and we mention there only.

Downloading your report is easy:

• Go to our Homepage
• Find the "Download Report" section
• Enter your Visit ID or registered mobile number
• Click "Get Report" - your report will open as a PDF

Your reports are available online for 1 year from the date of testing.

Yes! All our reports are digitally signed by our qualified pathologists. They are fully valid for:

• Consultation with any doctor or specialist
• Hospital admissions
• Health checkup requirements

For more details read our terms of services.

Yes! You can collect a printed copy from our lab at Subhash Chowk. Alternatively, you can download the digital report and print it yourself - it's the same certified report with the pathologist's signature. For home collection patients, we can also send a physical copy by courier for a nominal fee (As per standard charges).

If you have any concerns about your report, please contact us:

• Call: +91 89557 70597
• WhatsApp your report query
• Visit the lab with your report

Our pathologist can explain your results. For clinical interpretation and medical advice, please consult your treating doctor.

We have mentioned in all our tests which requires fasting (water is allowed).

Yes! Plain water is always allowed and actually recommended during fasting. Staying hydrated makes blood draw easier and faster. Avoid tea, coffee, juice, or any other beverages during the fasting period.

Generally, you should continue your regular medications unless your doctor specifically asks you to stop. Stopping essential medications like blood pressure, thyroid, or diabetes medicine can be risky. Inform our phlebotomist about any medications you are taking - they will note it on your sample and the pathologist will interpret accordingly.

For urine tests, our phlebotomist will provide a sterile container. Follow these steps:

• Collect the mid-stream urine (discard the first and last portion)
• Fill the container to the indicated level (about 10–15 ml)
• Collect the first morning urine for the most accurate results
• Hand it to the phlebotomist within 30 minutes of collection

Yes, we regularly conduct tests for children and infants. Our phlebotomists are trained in pediatric blood collection techniques that minimize discomfort. For children under 5, please inform us in advance so we can send our most experienced pediatric phlebotomist. A parent or guardian must be present during collection.

If your results appear abnormal, the first step is to consult your doctor - they can decide if a repeat test is needed. Factors like fasting status, medication, stress, and timing can affect some values. If you suspect an error, contact us and we'll review your sample and result at no extra charge.

We accept all major payment methods:

• Online: UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, Wallets - via Razorpay
• At Collection: Cash payment to the phlebotomist
• At Lab: Cash, Card, or UPI

Online payment is recommended for faster confirmation and contactless experience.

Please Read our Terms of services.

Yes! A digital receipt/invoice is generated for every booking automatically. You can also download it from the booking confirmation screen. The invoice includes your booking details, test name and amount paid.