Privacy Policy

SN Diagnostics Jaipur ("we", "our", or "us") operates a diagnostic laboratory and online test booking platform located at Shop No. 4, Doodh Mandi, JDA Market Subhash Chowk, Jaipur, Rajasthan 302002.

This Privacy Policy applies to all information collected through our website sndiagnosticsjaipur.com, and any related services, sales, or communications.

We collect information you provide when you book a test, register, or contact us.

Personal Information:

• Full name, age, gender
• Mobile number and email address
• Home address (for home sample collection)
• Password (stored in encrypted form, never plain text)

Health Information:

• Tests booked and lab reports / test results
• Medical history shared voluntarily
• Booking and appointment history

Technical Information:

• IP address, browser type, device type
• Pages visited and time spent on website

Payment Information:

• Payments are processed through Razorpay. We do not store card details. Razorpay's own privacy policy applies to payment data.

We use the information we collect only for the following purposes:

• To process and confirm your lab test bookings
• To deliver lab reports and test results to you
• To send booking confirmations and reminders via SMS or email
• To manage your patient account and dashboard
• To process payments through our payment gateway
• To respond to your queries and support requests
• To improve our website and services
• To comply with legal obligations

We do not sell, trade, or rent your personal information. We may share your data only in these limited circumstances:

• Service Providers: Shared with Razorpay (payments) and SMS/email providers solely to deliver our services.
• Medical Staff: Booking and test details are accessible to our lab technicians and pathologists to conduct tests.
• Legal Requirements: We may disclose data if required by law, court order, or government authority.
• Business Transfer: Data may transfer as part of business assets in a merger or acquisition.

We take security of your personal and health information seriously:

• Passwords stored using bcrypt encryption - never in plain text
• Patient authentication via JWT tokens with expiry
• Database access restricted to authorised personnel only
• Lab reports accessible only by the patient or admin
• Regular security reviews of our systems

You have the following rights regarding your personal data:

• Access: View your personal information and booking history from your patient dashboard.
• Correction: Update your name, mobile and details from My Profile.
• Deletion: Request deletion of your account by contacting us. Booking records may be retained for legal compliance.
• Data Portability: Download your lab reports anytime from your patient portal.
• Withdrawal of Consent: Withdraw consent for marketing communications by contacting us.

To exercise any rights, email: sndiagnosticsjaipur@gmail.com

Our website uses browser localStorage to store your login session and cart items locally on your device. This data never leaves your device unless you are making a booking.

• Login session token (to keep you signed in)
• Cart items (tests selected for booking)
• Patient name and mobile (to auto-fill booking forms)

Clear this data at any time by logging out or clearing your browser's local storage. We do not use third-party tracking or advertising cookies.

Our patient registration is intended for individuals aged 18 years and above. For patients under 18, a parent or guardian must register and manage the account on their behalf.

If we become aware of inadvertently collecting personal data from a child under 18 without parental consent, we will delete it promptly.

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our services after changes are made constitutes acceptance of the updated policy.